UCSF My Health is a digital platform designed to give patients convenient, secure access to their health information and care team. Through a single sign-on experience, you can review summaries, message providers, and manage appointments from any device.
The system is built to support the full patient journey, from scheduling and check-in to post-visit follow-up. Consistent branding across services helps users recognize official UCSF tools and avoid misleading lookalike sites.
| Account Type | Primary Purpose | Key Features | Access Level |
|---|---|---|---|
| Patient Portal | View records and communicate securely | Appointments, messages, summaries, ePrescriptions | View-only and limited actions |
| Provider Portal | Clinician documentation and coordination | Full EHR, orders, results, workflows | Full clinical access |
| Caregiver Access | Support authorized users | Limited view, proxy messaging | Delegated permissions |
| Research Account | Studies and data sharing consent | Study-specific modules and consent forms | Variable by study |
Getting Started with UCSF My Health
Enrolling in UCSF My Health begins with verifying your identity through the official UCSF portal. You will receive step-by-step instructions to create a trusted login and connect existing UCSF care records.
Once activated, you can set communication preferences, add emergency contacts, and choose notification channels. Familiar tools such as appointment reminders and medication lists appear as soon as your profile links to clinical data.
Appointments and Scheduling
UCSF My Health serves as a central place to view upcoming visits, request new appointments, and manage recurring care. You can see provider availability, select visit types, and confirm locations before you arrive.
Integrated reminders help you prepare for screenings, lab work, and follow-up plans. Rescheduling and cancellation options are available within policy windows to reduce no-shows and maintain continuity of care.
Secure Messaging and Care Coordination
Secure messaging through UCSF My Health allows you to ask questions, share updates, and receive timely responses from your care team. This channel is appropriate for non-urgent clinical questions, prescription requests, and care coordination.
Message summaries may be included in your official health record, supporting continuity across specialties and visits. Attach images or documents when permitted, and always avoid sharing sensitive personal information in messages.
Managing Medications and Lab Results
In UCSF My Health, you can view current prescriptions, request refills, and track your medication schedule. The platform displays dosage, frequency, and instructions, helping you adhere to provider recommendations.
Lab results appear as soon as they are finalized and reviewed by your care team. You can see trend lines over time, understand reference ranges, and discuss any values that seem unclear with your provider.
Everyday Use and Best Practices
- Log in through the official UCSF My Health URL to ensure secure access
- Keep your profile details current, including contact info and emergency contacts
- Review messages and lab results regularly to stay informed about your care
- Use secure messaging for non-urgent questions and follow provider guidance on response times
- Check appointment and medication lists before visits to prepare questions and updates
FAQ
Reader questions
How do I reset my UCSF My Health password if I cannot sign in?
Use the forgot password link on the login page and follow the prompts to verify your identity. You will typically receive a code by email or text to reset your credentials and regain access.
Can a family member view my records or message my doctors through UCSF My Health?
Access is limited to authorized users only. You can invite specific caregivers to view parts of your record by sharing account permissions and proxy access settings in the portal.
What should I do if I see a charge or subscription I do not recognize on my account?
Most transactions related to UCSF care are billed through your patient account separately. For any unrecognized charges, contact the UCSF billing team with details from your statement for investigation.
How is my privacy protected when I use UCSF My Health on a shared device?
Always log out completely when using a shared or public device, and avoid saving passwords in the browser. Platform security features include session timeouts and encryption, but your habits are the first line of defense.