Stanford My Chart is the secure online portal that connects patients, families, and authorized providers to personal health records generated at Stanford Medicine. Through this platform, users can review test results, message care teams, and manage appointments in one trusted digital environment.
Designed with privacy and usability in mind, Stanford My Chart supports coordinated care across departments and locations. The following sections detail access methods, clinical workflows, communication tools, and support options to help you use the system confidently.
| Portal Feature | What It Does | Who Uses It | Key Benefit |
|---|---|---|---|
| Secure Messaging | Send non-urgent questions to nurses and providers | Patients, caregivers | Faster response without an in-person visit |
| Appointment Scheduling | View available slots and book or cancel visits | Patients, staff | Self-service management of routine care |
| Test Results & Summaries | View labs, imaging, and clinic notes shortly after they are finalized | Patients, authorized clinicians | Earlier awareness and informed follow-up |
| Medication & Allergy Lists | Review current prescriptions and known allergies | Patients, pharmacists, providers | Improved accuracy in care decisions |
| Care Team Directory | Find roles, specialties, and contact details within your care network | Patients, families | Clear guidance on whom to contact for different needs |
Getting Started and Account Setup
Activation and Eligibility
Eligibility for Stanford My Chart depends on your relationship with Stanford Medicine, such as being a current patient or an authorized caregiver. Activation typically requires verifying identity through existing patient credentials or an enrollment link sent by the care team.
Device and Browser Requirements
You can access Stanford My Chart on modern desktop browsers and supported mobile devices. Using up-to-date software, strong passwords, and trusted networks helps maintain account security and a reliable user experience.
Clinical Communication and Messaging
How Secure Messaging Works
The secure messaging feature lets you ask non-urgent questions and receive guidance from nurses and clinicians during business hours. Messages do not replace emergency care, but they help clarify instructions, schedule follow-up actions, and reduce unnecessary visits.
Attachments and Health Information
You can share photos, documents, or summaries through the messaging tools when permitted. Always avoid sending sensitive identifiers unrelated to your care to keep conversations focused and compliant with privacy policies.
Appointments and Scheduling Workflow
Booking and Managing Visits
Stanford My Chart shows available appointment slots, allows you to select preferred dates, and sends reminders as appointments approach. If your plans change, you can cancel or reschedule within the allowed time window to keep care accessible for others.
Wait Times and Check-In
You may check in early for selected appointments, where the system guides you through necessary updates before arrival. This can shorten in-person wait times and help clinical staff prepare for your visit more efficiently.
Support Resources and Troubleshooting
Technical Assistance
If you encounter login issues or unexpected errors, Stanford offers help through phone, online chat, or in-person support at designated service centers. Support staff can guide you through password resets, account verification, and troubleshooting steps specific to your device.
Privacy and Data Questions
Questions about who can view your records, how information is stored, and your rights under health privacy laws are handled through dedicated privacy and compliance channels. You can request account activity reports or discuss access adjustments with your care team.
Getting the Most from Stanford Health Online Tools
- Verify your email and phone number in the portal to receive appointment and lab notifications
- Use secure messaging for non-urgent clinical questions to reduce phone calls and in-person visits
- Schedule and check in for appointments early to streamline your visit workflow
- Review your medication and allergy lists regularly and update them when changes occur
- Contact support promptly if you experience login issues or unexpected errors
FAQ
Reader questions
How do I activate Stanford My Chart if I am a new patient?
New patients typically receive an activation link from Stanford Medicine via email or post. Follow the instructions in the message, verify your identity, and create your account to gain full access to your health records and messaging tools.
Can I message my doctor through Stanford My Chart after hours?
Secure messaging is primarily available during business hours for non-urgent questions. For emergencies, you should contact emergency services or use the appropriate urgent care options provided by Stanford Medicine.
What should I do if I forgot my password for Stanford My Chart?
Use the password reset option on the login page, which guides you through verifying your identity and creating a new, strong password. If the reset options do not work, contact support for further assistance in regaining access.
Who can view the information I share through Stanford My Chart?
Only authorized members of your care team who need the information for your treatment can view your records. Access is governed by privacy policies, and you can review who has viewed your data through your account activity tools.