When you need to send back DirecTV equipment, knowing the correct equipment return address helps you avoid delays and ensures the carrier accepts the package. This guide explains where to address returns, what details to include, and how to prepare items for shipment.
Using the official return address reduces the risk of lost packages and speeds up refunds or replacements from DirecTV customer support. Below is a quick reference for the most important details you need on your shipping label.
| Return Purpose | Equipment Return Address | Contact for Issues | Special Notes |
|---|---|---|---|
| Standard hardware return | AT&T TV Returns, 150 E. Algonquin Road, Suite 300, Rolling Meadows, IL 60008 | 1-877-921-6278 | Check the label for your specific region code |
| Damaged or defective items | Same as above with RMA number on box | DirecTV Support at 1-800-541-5334 | Include photos and proof of delivery |
| Canceling installation equipment | Same address with cancellation confirmation number | 1-877-921-6278 | Ship at least 24 hours before installation date |
| After-hours or urgent returns | Do not ship after hours; call support first | DirecTV Support 24/7 at 1-800-541-5334 | Reference your account number on all correspondence |
Directions to the Official DirecTV Equipment Return Address
Use the exact address shown on your return authorization or on the carrier label to avoid misrouted packages. Writing the full address, including suite and floor details, ensures sorting systems route your shipment correctly.
If you are returning multiple boxes, consolidate them into a single shipment when allowed. Label the outside of the package clearly with your account number and the words "DirecTV Equipment Return" so warehouse staff can prioritize and process the items faster.
Packing and Labeling Requirements for Returns
Proper packing protects equipment during transit and helps prevent denial of claims due to damage. Using the original box with sufficient cushioning is strongly recommended whenever possible.
- Place each device in its original retail box or a comparable sturdy box
- Wrap cables and accessories separately in bubble wrap or foam
- Include a copy of the return authorization or RMA number inside and on the outside
- Seal the box securely and attach the shipping label on a flat surface
How to Obtain and Use a Return Authorization Number
A return authorization number links your shipment to your account and speeds up refunds or replacements. You may receive this number by phone, email, or through the online support portal depending on your account setup.
Print or save the authorization email and reference the number on every part of the return, including the packing slip, box label, and email subject line. This consistency reduces manual lookup time for both you and DirecTV staff.
Carrier Options and Shipping Best Practices
Choose a carrier that provides tracking and proof of delivery for valuable or sensitive equipment. Compare services based on speed, cost, and pickup options to select the most efficient method for your location.
Schedule pickups early in the day to minimize handling time, and avoid leaving packages in extreme temperatures or unsecured locations. Tracking numbers should be shared with DirecTV support if requested to ensure smooth processing.
Streamlined Equipment Return Process
Following these steps consistently helps you complete returns accurately and quickly while protecting your account and refund eligibility.
- Contact support and request a return authorization number
- Pack devices and accessories securely in appropriate packaging
- Print and attach the correct shipping label with full address and account details
- Ship with tracking and keep proof of drop-off or pickup
FAQ
Reader questions
Where should I ship my DirecTV receiver for return?
Address it to AT&T TV Returns, 150 E. Algonquin Road, Suite 300, Rolling Meadows, IL 60008, and include your RMA number on the package.
Do I need to call before sending back DirecTV equipment?
Yes, contact DirecTV Support at 1-800-541-5334 to obtain a return authorization and confirm the correct address for your specific situation.
What happens if I ship without the return authorization number? The return may be delayed or rejected, so always include the authorization or confirmation number provided by DirecTV on the box and paperwork. Can I return equipment at a retail store instead of shipping?
Check with your local authorized retailer first, as not all locations accept DirecTV equipment returns, and store policies may differ from the official address process.