Pep Boys towing provides fast, professional roadside assistance for drivers who break down or lock keys in the car. With nationwide service centers and transparent pricing, many customers rely on Pep Boys for help when a dead battery or a flat tire interrupts the day.
Whether the issue is a stalled engine on the highway or a disabled vehicle in a busy lot, Pep Boys towing teams arrive with certified technicians and equipped vans designed for quick, safe moves.
| Service Type | Typical Coverage | Distance Limits | Additional Fees |
|---|---|---|---|
| Battery Jump Start | Free with service visit | Onsite | Basic service included |
| Tire Change | Flat tire removal and replacement | Up to 15 miles | Travel fee applies beyond radius |
| Light Towing | Passenger vehicles under 7,500 lbs | Local area, 10–30 miles | Mile-based charges may apply |
| Heavy Tow | SUVs, vans, and large trucks | Long distance available | Higher rates for oversized vehicles |
How Pep Boys Towing Works Locally
Dispatch and Arrival Time
When you call Pep Boys towing, a dispatcher confirms your location, vehicle type, and needed service. Most local calls connect with a technician within 30 to 60 minutes, depending on traffic and current workload.
Onsite Assessment
Technicians perform a quick safety and damage check before moving the vehicle. This step helps prevent additional repairs and keeps your car secure during the tow to the nearest Pep Boys center or preferred repair shop.
Transparent Pricing and Mileage Details
Base Rates and Travel Fees
Pep Boys towing pricing includes a base fee plus mileage charges beyond a set radius. Rates for heavy tow services are higher due to specialized equipment and driver experience required for larger vehicles.
Membership and Payment Options
Customers with Pep Boys Advantage plans often enjoy reduced or waived towing fees. Payment methods include credit card, debit card, and digital wallets at the time of service.
Safety and Vehicle Handling
Equipment and Driver Training
Towing teams use wheel lifts and flatbed tow trucks to protect drivetrains. Each technician holds certifications in safe towing practices and follows strict company protocols for securing vehicles.
Parking and Storage Options
If your car cannot be driven, Pep Boys can arrange transport to a nearby lot. You then choose a convenient repair shop without pressure to use an on-site facility.
Key Takeaways for Roadside Assistance Users
- Call Pep Boys early to reduce wait times during peak traffic hours.
- Confirm vehicle weight and dimensions before booking a heavy tow.
- Check Advantage plan benefits to lower or eliminate towing charges.
- Ask the technician about securing loose parts before transport.
- Keep a copy of your membership and service confirmation on your phone.
FAQ
Reader questions
Do you provide free battery jump starts?
Yes, Pep Boys often includes a free battery jump with any towing service call, subject to local policy and technician availability on site.
What types of vehicles can you tow?
Pep Boys towing handles passenger cars, SUVs, vans, and light trucks, with weight limits typically up to 10,000 lbs for standard tows and higher for heavy duty units.
Are there any hidden towing charges?
No, Pep Boys aims to provide clear pricing with disclosed base rates, mileage fees, and any applicable after-hours or holiday surcharges before service begins.
Can you tow my car to my preferred repair shop?
Yes, technicians will deliver your vehicle to your chosen repair shop whenever possible, coordinating with the shop in advance to ensure a smooth drop-off.