Losing access to your iPhone because it is locked can feel stressful, especially when you need the IMEI number for warranty claims, insurance reports, or unlocking services. The good news is that you can still retrieve the IMEI even when the screen is not unlocked, using a combination of device settings, original packaging, and official support channels.
This guide walks through reliable, Apple-approved methods to find the IMEI on a locked iPhone, with clear comparisons, step-by-step instructions, and answers to common user questions. All information is current as of the latest iOS and iPhone hardware models.
| Method | Works When Locked | Requires Original Box or Account | Best Use Case |
|---|---|---|---|
| Find IMEI on original packaging | Yes | Yes | Quick lookup without powering on device |
| Check iTunes/Finder backup record | Yes | Yes, with computer and previous sync | You previously synced and backed up the device |
| Account portal or device registration | Yes | Yes, with Apple ID and iCloud access | Locate IMEI in iCloud or carrier account |
| Contact Apple Support or carrier | Yes | Identity verification required | No access to box or computer |
Finding IMEI on Original iPhone Packaging
The easiest way to get the IMEI on a locked iPhone is to look at the original retail box. Apple prints the IMEI barcode and numeric code on a sticker located on the back of the box near the bottom. If you still have the box and it is legible, simply scan or copy the 15-digit number. This method does not require the device to be turned on or unlocked at all.
Using iTunes or Finder to Retrieve IMEI
When the iPhone Was Previously Synced
If you previously synced the iPhone to a Mac with macOS Catalina or later or a Windows PC with iTunes, you can locate the IMEI without unlocking the device. Open Finder or iTunes, select the device icon when it appears, and view the Summary section. The IMEI is listed under Phone Number or Serial Number fields, often shown as "IMEI" or "MEID". This works even if the device is currently locked, as long as the computer recognizes it in recovery or normal mode.
Checking IMEI Through iCloud and Account Portals
Locate IMEI in iCloud and Carrier Accounts
If you no longer have the box or a previous backup, you can use your Apple ID and carrier account to find the IMEI. Sign in to iCloud.com or your carrier customer portal, navigate to the Devices or Line Management section, and locate the locked iPhone entry. Many carriers display the IMEI there for account verification, insurance, and support purposes. This method is helpful when the device is locked but you retain access to the associated account credentials.
Contacting Apple Support or Carrier for Locked Device
When all physical options are unavailable, contacting Apple Support or your carrier is the most direct path. Provide proof of purchase and identity, and support agents can supply the IMEI for warranty, insurance, or unlocking services. They may also guide you through remote diagnostics or activation lock checks. This process is secure, officially documented, and reliable even if the iPhone screen remains locked or disabled.
Key Takeaways for Safely Obtaining IMEI on a Locked iPhone
- Always check the original retail box first, as it provides the fastest access without powering on the device.
- Use a previously synced Mac or Windows PC with Finder or iTunes to view the IMEI in the device summary.
- Log into iCloud and your carrier account to locate the IMEI in device lists and line management sections.
- Contact Apple Support or your carrier with proof of purchase and identity if physical access to the device or packaging is unavailable.
- Keep the IMEI recorded securely for insurance claims, warranty requests, or remote device management.
FAQ
Reader questions
Can I find the IMEI if the iPhone is disabled and I do not have the box?
Yes, you can still retrieve it through your Apple ID by checking your device list in iCloud or your carrier account, or by contacting Apple Support with proof of purchase and identity.
Is it possible to get the IMEI through a computer backup when the phone is locked?
Yes, if the iPhone was previously synced to iTunes or Finder, you can open the software, select the device placeholder, and locate the IMEI in the device summary without unlocking the phone.
Do I need to unlock the iPhone first to see the IMEI on the Settings screen?
No, you do not need to unlock the iPhone to see the IMEI on the Settings screen, but if it is locked you can instead use the packaging, Finder/iTunes, or your account to obtain it without unlocking.
Will the IMEI be the same after a SIM card replacement or when using Find My?
Yes, the IMEI is tied to the hardware and remains unchanged after a SIM replacement, software updates, or using Find My; only physical component replacements would alter it.