The Gwinnett Department of Water Resources coordinates water supply, wastewater, and stormwater services for Gwinnett County residents and businesses. This agency manages long-term planning, infrastructure investments, and customer service to support county growth and environmental stewardship.
Operated under county leadership, the department balances regulatory compliance with practical service delivery. Customers rely on clear billing, responsive maintenance, and transparent communication about system improvements and rate changes.
| Service Area | Key Function | Primary Customer Contact | Funding Source |
|---|---|---|---|
| Water Supply | Source water management, treatment, and distribution | Billing and account services | Rates and local appropriations |
| Wastewater | Collection, treatment, and permitted discharge | Customer support and permits | Rates and federal grants |
| Stormwater | Flood control, drainage, and water quality | Public outreach and maintenance requests | Special taxes and state fees |
| Planning & Capital Projects | Utility forecasting, system expansion, and rehabilitation | County leadership and public workshops | Bonds, grants, and rate-based capital program |
Water Supply Planning and Infrastructure
The Gwinnett Department of Water Resources develops long-range water supply plans to meet population growth while protecting local rivers and reservoirs. Investments in treatment facilities, storage tanks, and transmission mains ensure reliable service and fire flow across the county.
Capacity and Conservation Strategies
Infrastructure upgrades, leak detection programs, and water conservation incentives help manage peak demand. The department uses demand modeling and drought contingency plans to balance usage with available supplies.
Wastewater Collection and Treatment
Wastewater services in Gwinnett County include pump stations, trunk mains, and treatment plants that meet strict state and federal environmental standards. The department emphasizes preventative maintenance and technology upgrades to reduce overflows and improve effluent quality.
Reliability and Environmental Compliance
Routine sampling, permit adherence, and collaboration with regulators ensure that the wastewater system protects public health and local waterways. Emergency response procedures coordinate with county partners during significant spills or weather events.
Stormwater Management and Flood Control
Stormwater operations manage drainage infrastructure, culvert maintenance, and creek protection to reduce flood risk. The department implements watershed plans, enforces stormwater regulations, and engages the community in mitigation projects.
Community Flood Mitigation Efforts
Through drainage improvements, public education, and inspection programs, the department works to minimize property damage and roadway closures during heavy storms. Residents are encouraged to report drainage issues and participate in local outreach initiatives.
Key Takeaways for Residents and Businesses
- Reliable water and wastewater service depends on ongoing infrastructure investment and maintenance.
- Stormwater management reduces flood risk and protects local waterways through coordinated planning.
- Transparent communication and accessible billing help customers understand service and rate changes.
- Community participation in drainage reporting and conservation programs supports long-term system resilience.
FAQ
Reader questions
How do water and wastewater rates compare to neighboring counties in Georgia?
The department structures rates to align with operating costs, debt service, and state regulations, and these rates are regularly reviewed alongside benchmark studies of neighboring utilities to remain competitive while funding system improvements.
What should I do if my water service is interrupted or water pressure is low?
Contact the department’s customer service line to report the outage or pressure issue, and follow any boil water advisories or service restoration updates provided by staff through official channels.
Can I request a refund for sewer charges if I do not use the wastewater system?
Policies vary by account type and local rules; customers should submit a written inquiry with supporting documentation, and the department will review eligibility according to established billing and administrative procedures.
How are capital improvement projects prioritized and funded?
The department evaluates projects using criteria such as system reliability, regulatory compliance, public safety, and cost-effectiveness, then combines rate-based revenue, grants, and bonds to finance construction in phases.