The Gwinnett Department of Water Resources manages drinking water, wastewater, and stormwater services for tens of thousands of residents and businesses across Gwinnett County. This agency balances infrastructure investment, environmental compliance, and customer service to keep water safe and systems reliable.
From treatment plants to household taps, the department oversees a complex network that supports public health, economic development, and long-term sustainability in one of Georgia’s fastest growing regions.
| Service Area | Customer Count | Primary Responsibilities | Regulatory Partners |
|---|---|---|---|
| Unincorporated Gwinnett County | Over 200,000 | Drinking water, wastewater, stormwater | EPA, Georgia EPD, Local Health Department |
| Cities with Interlocal Agreements | Varies by municipality | Coordinated planning, shared facilities | Georgia Department of Natural Resources |
| Water Supply Protection Zone | Countywide | Source water protection, conservation programs | US EPA Safe Drinking Water Act |
| Stormwater Management Area | Countywide | Flood control, creek and pond maintenance | Georgia Stormwater Management Act |
Water Supply Planning and Infrastructure Investment
Long Range Resource Strategy
The Gwinnett Department of Water Resources develops long-range water supply plans that forecast demand, evaluate new sources, and prioritize infrastructure projects. These plans consider population growth, climate variability, and regulatory constraints to ensure enough water for homes, businesses, and essential services.
Capital Projects and System Resilience
Ongoing capital projects expand treatment capacity, replace aging mains, and upgrade pumping stations. By combining federal funding, local bonds, and careful budgeting, the department aims to reduce service interruptions and improve reliability across the county network.
Water Quality Monitoring and Compliance
Testing and Reporting Standards
Continuous monitoring at treatment plants and distribution points checks for contaminants such as bacteria, heavy metals, and disinfection byproducts. The Gwinnett Department of Water Resources publishes annual water quality reports that summarize results and demonstrate compliance with state and federal drinking water standards.
Source Water Protection Initiatives
Programs to protect reservoirs, rivers, and groundwater include watershed management, land-use coordination, and public education. By preventing pollution at the source, the department lowers treatment costs and maintains high-quality water for customers.
Wastewater and Stormwater Management
Treatment and Discharge Practices
Wastewater facilities remove solids, nutrients, and pathogens before releasing treated effluent into permitted waterways. The Gwinnett Department of Water Resources uses advanced technologies and routine inspections to meet environmental limits and protect aquatic ecosystems.
Flood Control and Creek Maintenance
Stormwater programs focus on reducing flood risk through channel maintenance, detention pond upkeep, and construction of green infrastructure. These efforts help manage runoff from heavy rain events and support safer neighborhoods during storms.
Community Conservation and Future Planning
- Use water-efficient fixtures and fix leaks promptly to reduce demand on shared resources
- Follow outdoor watering guidelines and seasonal restrictions to conserve supplies during peak periods
- Participate in public workshops and advisory committees to shape long-term water plans
- Report pollution incidents and unauthorized connections to help protect source waters
- Stay informed about rate changes, capital projects, and emergency alerts through official communications
FAQ
Reader questions
How do I contact the Gwinnett Department of Water Resources for billing or service questions?
Reach the customer service team by phone, online portal, or in-person visits during business hours, and expect support for billing inquiries, meter readings, and emergency water shutoff requests.
What should I do if I notice discolored water or a water main break in my area?
Run cold water from a bathtub or sink for a few minutes, avoid using appliances, and contact the department immediately so crews can flush the line or repair the main break.
Are there programs available for low-income residents struggling with water bills?
Yes, the department may offer assistance programs, payment plans, or conservation support; eligibility and application details are available on the agency website or at customer service centers.
How can I participate in public meetings about water infrastructure projects?
Visit the department’s website for meeting schedules, agendas, and public comment instructions, and arrive early or join remotely if a hybrid option is available for community engagement.