The Gwinnett County Department of Water Resources manages drinking water, wastewater, and stormwater services for tens of thousands of residents and businesses across Gwinnett County. This agency coordinates long-term planning, operations, and customer support to protect public health and the local environment.
Below is a structured overview of the department’s core functions, service areas, and key performance indicators to help residents and stakeholders quickly understand its scope and priorities.
| Service Area | Primary Responsibility | Customer Segment | Key Performance Indicator |
|---|---|---|---|
| Drinking Water | Treatment, storage, and distribution of safe potable water | Residential, commercial, industrial | Compliance with EPA Safe Drinking Water Act standards |
| Wastewater | Collection, treatment, and permitted discharge of sewage | Residential, commercial, industrial | Monthly average effluent compliance rate |
| Stormwater Management | Flood control, drainage maintenance, and pollutant reduction | Residents, businesses, county agencies | Number of preventive maintenance inspections completed |
| Customer Programs | Billing support, conservation initiatives, and outreach | All water resource users | Customer satisfaction score and call resolution time |
Infrastructure Planning and Capital Improvements
This
Infrastructure Planning and Capital Improvements
section focuses on how the Gwinnett County Department of Water Resources prioritizes long-horizon projects. Capital improvement planning involves evaluating pipelines, pump stations, treatment plants, and drainage systems to meet growth demands and regulatory requirements.
Each project undergoes review for cost, environmental impact, and operational efficiency before approval. The department coordinates with county leadership, state environmental agencies, and regional planning bodies to align projects with broader growth and resiliency goals.
Water Quality Compliance and Environmental Protection
Meeting strict federal, state, and local standards is central to the
Water Quality Compliance and Environmental Protection
mission. The Gwinnett County Department of Water Resources routinely tests treated drinking water and wastewater effluent for parameters such as disinfectant levels, metals, nutrients, and pathogens.
Proactive monitoring and rapid response to exceedances help maintain public trust and protect local waterways. The department also engages with environmental partners on watershed initiatives and habitat restoration to promote sustainable water management.
Customer Services and Rate Structures
Under the
Customer Services and Rate Structures
heading, the department balances transparent billing, responsive support, and fair cost recovery. Residential, commercial, and industrial customers receive detailed statements, online account tools, and usage data to manage consumption and expenses.
Rates are developed through a structured process that considers operating costs, debt service, conservation incentives, and equity considerations. The department often reviews feedback from residents and businesses when adjusting tariffs or introducing new programs.
Key Takeaways and Recommendations
- Understand your bill and use online account tools to manage payments and usage.
- Report low pressure, discolored water, or drainage issues promptly to speed resolution.
- Review conservation resources and rebate opportunities to reduce long-term costs.
- Participate in public meetings and outreach to stay informed about rate and planning decisions.
- Stay proactive with home maintenance, such as checking valves and irrigation systems, to avoid service disruptions.
FAQ
Reader questions
How can I pay my Gwinnett County water bill online or set up autopay?
Log in to your account on the official Gwinnett County Department of Water Resources portal, navigate to the billing section, and follow the prompts to add a payment method and enable automatic payments.
What should I do if my water pressure is low or I notice discolored water?
Check your home’s main shutoff valve and nearby valves to ensure they are fully open, run cold water for several minutes to clear the lines, and contact the department’s customer service if the issue persists.
How are water and wastewater rates determined in Gwinnett County?
Rates are set through a public process that reviews operating costs, capital needs, debt obligations, and regulatory requirements, often with input from customers and stakeholders during public meetings.
Where can I find information about water conservation programs and available rebates?
Visit the department’s official website or contact customer services for current details on irrigation restrictions, indoor and outdoor conservation tips, and eligibility for efficiency rebates.