City of Aurora Water delivers high-quality drinking water to a fast-growing metro region, blending advanced treatment with strict environmental standards. Residents rely on this utility for transparency, reliability, and responsive customer service.
This overview highlights how City of Aurora Water balances infrastructure investment, regulatory compliance, and community engagement to maintain long-term water security.
Water Source Portfolio Overview
Understanding where Aurora’s water comes from helps customers appreciate the resilience of the system and the steps taken to safeguard supply.
| Source Type | Annual Allocation (AF) | Treatment Focus | Reliability Rating |
|---|---|---|---|
| South Platte River | 48,000 AF | Conventional filtration, chlorine disinfection | High |
| Well Fields (Groundwater) | 22,000 AF | Iron and manganese removal, carbon filtration | Very High |
| Recycled Water Reuse | 8,500 AF | Advanced membrane bioreactors, UV disinfection | Medium |
| Storage Reservoirs | Peak 15-day buffer | Sediment control, taste-and-odor management | High |
Treatment Process And Quality Control
City of Aurora Water applies multi-barrier treatment to ensure compliance with federal and state drinking water standards before distribution.
Each treatment train includes coagulation, sedimentation, filtration, and disinfection, with additional steps tailored to source-water characteristics.
Core Treatment Steps
- Pre-oxidation to control taste, odor, and biofilm formation
- Coagulation and flocculation for particle removal
- Rapid sand filtration for turbidity reduction
- UV and chloramine disinfection for pathogen control
Infrastructure Modernization And Resilience
Ongoing investments replace aging mains, upgrade storage tanks, and integrate smart metering to reduce non-revenue water and improve pressure management.
These projects are prioritized using risk models that consider pipe age, failure history, and proximity to critical facilities like hospitals and schools.
Key Upgrades In Progress
- Main transmission mains along Airport Boulevard
- Smart water meter rollout to 95% of customers
- Seismic retrofits at critical pump stations
- Automated valve installations for zone isolation
Sustainability And Conservation Programs
City of Aurora Water promotes efficient water use through rebates, public education, and partnerships with local landscapers to align consumption with long-term supply conditions.
Conservation initiatives emphasize xeriscaping, high-efficiency appliances, and seasonal irrigation guidelines that protect watershed health while supporting community landscaping preferences.
Rates, Billing, And Customer Service
Transparent rate structures and usage tiers help customers forecast monthly bills, while targeted assistance programs support low-income households.
Utility staff provide guidance on leak detection, efficient watering schedules, and interpreting detailed water bills with usage history and charge breakdowns.
Community Engagement And Future Planning
Regular town halls, school outreach, and online dashboards keep residents informed about water conditions, capital projects, and conservation progress.
By integrating customer feedback into long-range plans, City of Aurora Water aims to balance growth, environmental stewardship, and affordability for the next generation.
- Access interactive water-quality dashboards online
- Participate in quarterly advisory committee meetings
- Sign up for leak and usage alerts by email or text
- Apply for conservation rebates and bill-assistance programs
FAQ
Reader questions
How is my water treated to ensure it meets safety standards?
City of Aurora Water uses coagulation, sedimentation, filtration, and UV/chloramine disinfection, with continuous monitoring for contaminants to meet all Safe Drinking Water Act requirements.
Can I reduce my bill by switching to smart irrigation controllers?
Yes, customers who install WeatherTRAK or similar smart controllers often see lower usage and credits through seasonal watering adjustments and leak alerts.
What should I do if I notice discolored or cloudy water coming from my taps?
Run cold water for a few minutes, check if neighbors are affected, and contact customer service; flushing usually resolves sediment or air issues from mains work.
Are there assistance programs available if I struggle to pay my water bill?
Aurora Water offers income-based discounts, payment plans, and emergency aid during financial hardship, with applications processed through the utility’s outreach office.