Finding the official chase.com phone number quickly is essential when you need to verify a transaction, reset your password, or resolve a card issue. This guide provides the direct contact options, routing details, and support hours so you can reach the right Chase specialist without navigating multiple menus.
Use the structured overview below to identify the correct phone channel based on your product and situation, then move into detailed support topics for each line of business.
| Product Line | Primary Phone Number | Best Times to Call | Alternative Support |
|---|---|---|---|
| Credit Cards | 1-800-432-3117 | Mon–Fri 7 AM–10 PM ET | Live Chat via chase.com |
| Personal Banking | 1-800-935-9935 | Mon–Sat 8 AM–10 PM ET | Branch locator |
| Business Banking | 1-800-272-2265 | Mon–Fri 8 AM–8 PM ET | Business Support chat |
| Mortgage & Home Loans | 1-877-334-5493 | Mon–Fri 8 AM–7 PM ET | Online case tracking |
| Investment & Wealth | 1-800-669-4890 | Mon–Fri 7 AM–8 PM ET | Adviser portal messages |
Customer Support Phone Numbers By Product
Credit Cards And Cardmember Services
If you need help with a declined transaction, lost card, billing dispute, or setting up autopay, the cardmember line 1-800-432-3117 connects you to specialists available most hours. Expect verification steps such as your ZIP code, last payment amount, and security codes before an agent discusses your account.
Personal Checking And Savings
For issues with your checking account, direct deposit problems, or ATM location, call 1-800-935-9935. This line handles account holds, temporary debit card replacements, and balance inquiries, with weekend hours slightly shorter than weekday availability.
Business Banking And Commercial Services
Business clients should dial 1-800-272-2265 for Treasury services, wire instructions, and commercial loan questions. Have your business ID and authorized signer details ready, as agents often escalate complex requests to dedicated business relationship managers.
Mortgage And Home Loan Assistance
Homeowners and applicants use 1-877-334-5493 to check application status, request payoff quotes, or discuss modification options. Keep your loan number and property address accessible to speed up handling, and note that peak call times occur early in the month end period.
Digital And Branch Alternatives
Secure Messaging And Online Help
Many issues can be resolved faster through secure message within chase.com, where you can upload documents and review transaction details. Live chat is available for card and banking questions, and branch appointments can be scheduled for in-person document signing or complex requests.
Mobile App And Quick Actions
The Chase Mobile app allows you to lock cards, deposit checks, and view statements, reducing the need for a phone call. Enable notifications so you can respond quickly to alerts, and use the app to start a callback request when wait times are high.
Key Takeaways And Recommended Actions
- Save the specific chase.com phone number for your product in your contacts before you need it.
- Verify your identity with account details such as last payment, loan number, or business ID to speed up resolution.
- Check your account online or via the mobile app for instant card locks, balance updates, and secure messaging.
- Call during recommended best times to reduce hold times, especially at the start of the month for mortgage and card lines.
- Keep supporting documents such as transaction IDs and correspondence handy for faster agent assistance.
FAQ
Reader questions
What number should I call for a lost credit card?
Call 1-800-432-3117 to report a lost or stolen credit card and have it replaced; representatives can also cancel the card immediately to prevent unauthorized use.
How do I reset my online banking password if I do not have access to email?
Use the Forgot Username/Password link on the Chase login page and follow the prompts; if verification by email is not possible, you will be directed to verify your identity by phone using your personal banking line.
Can I get a new debit card at an ATM if mine is damaged?
No, ATMs do not issue replacement debit cards. Call 1-800-935-9935 to request an expedited replacement, and choose pickup at a nearby branch once it ships.
What should I do if I suspect fraudulent activity on my business account?
Immediately call 1-800-272-2265 and select the fraud reporting option; an agent will place a temporary hold, walk you through transaction reviews, and open an investigation with your business ID handy.