Bank of America customers often need a new card due to loss, expiration, or wear. The bank streamlines the request process through multiple channels so you can restore access quickly.
Digital tools and branch support work together to provide clear options for card status, delivery timing, and associated fees.
| Request Method | Typical Processing Time | Delivery or Pickup | Fees |
|---|---|---|---|
| Online Banking | Instant to 1 business day | Mail to home address | No fee for replacement; added fees for expedited shipping |
| Mobile App | Instant to 1 business day | Mail to home or branch | No fee for replacement; added fees for expedited shipping |
| Phone Support | Instant to 1 business day | Mail to home address | No fee for replacement; added fees for expedited shipping |
| Branch Visit | Same day for available stock | Pick up in branch | No fee for replacement; added fees for expedited shipping |
How to Request a New Card Online
Using the Bank of America website or mobile app is one of the fastest ways to request a replacement. Secure login gives direct access to account details and card management tools.
Follow prompts to verify identity, select the correct account, and choose delivery preferences. You receive a confirmation with an estimated timeframe as soon as the request is submitted.
What Happens When Your Card Is Lost or Stolen
Fraud protection is a priority, so reporting a lost or stolen card immediately reduces liability and speeds up issuance. The bank may temporarily freeze the old card while preparing the replacement.
You can report loss through the same channels used for a new card request, including phone support and online tools, ensuring the process stays consistent and secure.
Understanding Fees and Expedited Options
Standard replacement is typically free, but circumstances like expiration or wear may still lead to no charges. Expedited shipping available for an additional fee if you need the card faster than standard delivery.
Review account terms or speak with a representative to confirm current policies, since promotions or account type may affect fee structures related to new card requests.
Branch Support and In-Person Requests
Visiting a branch allows you to request a new card on the spot when inventory is available. Staff can assist with identity verification and answer questions about delivery options or limitations.
This method is helpful when you need immediate access or prefer face-to-face assistance for sensitive requests involving card changes or account updates.
Key Actions for Managing Your Card Request
- Log in to online banking or the mobile app to start a replacement request quickly.
- Call or visit a branch if you need immediate help or your card is stolen.
- Confirm delivery address and any applicable fees before submitting the request.
- Track status through your account messages or by contacting support.
- Activate the new card as soon as you receive it following the provided instructions.
FAQ
Reader questions
How long does it take to receive a replacement card after requesting?
Most replacements arrive within 3 to 7 business days, with many delivered in 3 to 5 business days, while in-branch pickup can be same day if available.
Will I be charged a fee for a replacement card?
Typically no fee for standard replacement due to loss or expiration, but expedited shipping or special circumstances may incur charges depending on your account type.
Can I choose where to receive the new card?
Yes, you can usually choose home delivery or branch pickup, depending on request method and availability at nearby locations.
What should I do if my new card has not arrived by the estimated date?
Check your mail and contact branch or support if it is delayed, as they can verify shipment status and issue a trace or replacement if necessary.